KarmaSelo — Shipping, Returns & Refunds

Last updated: 7 November 2026

We deliver Korean skincare to customers in our UK delivery area. This policy explains our delivery charges, estimated delivery times, cancellations, returns and refunds.

Nothing in this policy limits your statutory consumer rights.

Shipping and delivery

Where we deliver

We deliver to England, Scotland, Wales and Northern Ireland.

We do not currently deliver internationally or to British Forces Post Office (BFPO) addresses.

Jersey, Guernsey and the Isle of Man are outside our delivery area.

Delivery charges

• Orders below £75: £3.99 standard tracked delivery.

• Orders of £75 or more: Free standard tracked delivery.

The free-delivery threshold is calculated using the product total after discounts and before delivery charges.

Express delivery is not currently available.

Dispatch and estimated delivery time

We aim to dispatch orders within 1–2 working days after payment confirmation.

Standard tracked delivery is estimated to take a further 2–3 working days after dispatch.

Working days are Monday to Friday, excluding bank holidays.

Remote destinations, busy periods and postal disruptions may cause delays. These estimates are not guaranteed delivery dates.

Your statutory rights concerning late or failed delivery remain unaffected.

Tracking, address changes and delivery problems

Once your order has been dispatched, we will send you an email with tracking information.

Please check your delivery address carefully before placing your order.

If you notice an error, contact us promptly. We will try to correct it before dispatch, but cannot guarantee changes once the parcel has been sent.

If your parcel is delayed, missing or damaged, contact sales@karmaselo.com with your order number.

Please retain any damaged packaging and photographs where possible, as these may help us investigate the issue.

Cancellations, returns and refunds

Cancelling before dispatch

If you wish to cancel an order before dispatch, please email sales@karmaselo.com as soon as possible with your order number.

We will try to stop dispatch and refund any payment due.

If your parcel has already been dispatched, your statutory cancellation rights may still apply.

Change-of-mind cancellation rights

For most online purchases, you have the right to cancel an eligible order without giving a reason.

You must notify us of your decision to cancel within 14 days after receiving your order.

If your order arrives in separate deliveries, the cancellation period normally begins after you receive the final item.

After notifying us of cancellation, you have a further 14 days to return the eligible products.

For change-of-mind returns:

• You are responsible for the direct cost of return postage.

• If you cancel an entire eligible order, we will refund the product price and the original standard delivery charge, as required by law.

• If you return only part of an order, the original delivery charge will not normally be refunded.

You may notify us of cancellation by emailing sales@karmaselo.com or by using the model cancellation form provided at the end of this policy. You are not required to use the form.

Sealed skincare and hygiene

Certain skincare and cosmetic products supplied with a health-protection or hygiene seal may be excluded from change-of-mind cancellation rights if they become unsealed after delivery and the legal conditions for the exception are met.

Opening the outer mailing box alone does not automatically remove your cancellation rights.

This exception does not affect your statutory rights where goods are faulty, damaged or misdescribed.

Return postage and return address

For eligible change-of-mind returns, you are responsible for the direct cost of returning the products.

We recommend using a tracked postal service and keeping proof of postage.

Please contact sales@karmaselo.com for return instructions and the appropriate return address. This does not prevent you from exercising your statutory cancellation rights.

Where products are faulty, damaged, incorrect or misdescribed, KarmaSelo will cover reasonable return postage costs where required by law.

Faulty, damaged or incorrect items

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us with your order number and details of the problem.

Photographs may help us investigate, but providing photographs is not a condition of exercising your statutory rights.

We will provide the appropriate repair, replacement, refund or other remedy in accordance with the Consumer Rights Act 2015, including reasonable return postage costs where applicable.

When refunds are issued

For valid statutory cancellations, we refund the price of eligible returned products and the original standard delivery charge where required by law.

If you selected a more expensive delivery option, we are only required to refund up to the cost of our least expensive standard delivery option.

Refunds are made without undue delay and, where goods are being returned following statutory cancellation, no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Where an eligible order is cancelled before goods are delivered, we will refund within the applicable statutory timeframe.

If we cancel an order because an item is unavailable or we cannot fulfil it, we will refund any payment received without undue delay.

Refunds will be made to the original payment method unless otherwise agreed.

Exchanges and discounted items

If you wish to exchange a product because you have changed your mind, please contact us to arrange an eligible return and place a new order.

Sale and discounted items retain the same statutory consumer rights as full-price items.

Model cancellation form

You may use this form to notify us that you wish to cancel an eligible order. Using this form is optional. You can also cancel by sending a clear statement to sales@karmaselo.com.

To:

KarmaSelo

15 Esmonde Drive, Ramsgate, CT12 5LY, United Kingdom

Email: sales@karmaselo.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

Products: __________________________

Order number (if available): __________________________

Ordered on: __________________________

Received on: __________________________

Customer name: __________________________

Customer address: __________________________

Customer signature (only if submitted on paper): __________________________

Date: __________________________

This form is for notifying us of a cancellation. Please contact us for parcel return instructions.

Contact KarmaSelo

For questions about shipping, cancellations, returns or refunds, contact:

Email: sales@karmaselo.com

Phone: +44 7369 229169

Website: https://karmaselo.com

For further information, please see our Terms of Service and Privacy Policy.