Frequently Asked Questions

Are KarmaSelo's Korean skincare products authentic?

Yes. We source our Korean skincare products from established suppliers and sell them in their original packaging. Authenticity and careful product selection are important to KarmaSelo.

How do I choose skincare for my skin type?

Yes. We source our Korean skincare products from established suppliers and sell them in their original packaging. Authenticity and careful product selection are important to KarmaSelo.

How do I choose skincare for my skin type?

Tracked UK delivery is £3.99, and orders of £75 or more qualify for free tracked delivery. We currently deliver only to eligible UK addresses and do not deliver to BFPO addresses.

Can I return a skincare product?

Please visit our Returns & Refunds Policy for full details of eligibility and how to request a return. Your statutory rights remain unaffected if a product arrives faulty, damaged or incorrect.

What should I do if my order arrives damaged or incorrect?

Please contact sales@karmaselo.com with your order number, a description of the problem, and, where possible, photographs. We'll review the issue and advise you on the next steps.