KarmaSelo — Terms of Service

Last updated: 4 November 2026

1. Who we are

KarmaSelo is an online skincare shop operated by Mai Elsherbiny, a sole trader trading as KarmaSelo. Business address: 15 Esmonde Drive, Ramsgate, CT12 5LY, United Kingdom. Email: sales@karmaselo.com. Telephone: +44 7369 229169.

2. Our products

We sell skincare and beauty products online for delivery to our stated UK delivery area. Product information is intended to support purchasing decisions, not to provide medical diagnosis or personalised healthcare advice. Always check the product packaging for the latest ingredients, directions and warnings.

3. Prices, orders and payment

Product prices are shown in pounds sterling. The price and applicable delivery charge are displayed before an order is placed. We may correct pricing or stock errors before accepting an order and will explain any changes or cancellation, refunding payments where due. Submitting an order is an offer to buy; we will acknowledge it by email, and the contract is formed when we accept the order, normally on dispatch confirmation. If an item is unavailable or we cannot accept an order, we will inform you and refund payments where due. Payment methods are displayed at checkout; payment details are processed by our payment providers.

4. Delivery

We deliver to England, Scotland, Wales and Northern Ireland, excluding BFPO and other destinations stated in our delivery information. Standard tracked delivery is £3.99 for orders below £75 and free for product totals of £75 or more after discounts, before shipping. We aim to dispatch within 1–2 working days and estimate another 2–3 working days in transit. These are estimates, not guaranteed dates. Please see our Shipping, Returns & Refunds page. Your statutory delivery rights remain unaffected.

5. Cancelling and returning orders

Consumers buying online generally have 14 days after receiving goods to notify us of cancellation, and a further 14 days to return eligible items. Limited exceptions apply, including qualifying health or hygiene-sealed goods unsealed after delivery. Change-of-mind return postage is normally the customer's responsibility, as explained before purchase. Faulty or misdescribed goods are dealt with under UK consumer law. Please read our Shipping, Returns & Refunds page and our Refund Policy for information.

6. Statutory consumer rights

Nothing in these terms limits your legal rights to goods of satisfactory quality, fit for purpose and as described, or your legal remedies, including those under the Consumer Rights Act 2015 and Consumer Contracts Regulations. Nothing excludes liability for death or personal injury caused by negligence, fraud or another liability that cannot legally be excluded.

7. Website and intellectual property

Please use this website lawfully and do not attempt to disrupt it or misuse any customer accounts. KarmaSelo branding and original site materials may not be reproduced commercially without permission. Third-party product names and trademarks remain the property of their owners.

8. Third-party sites

Links to independent third-party sites are provided for convenience. Their own terms and privacy notices apply. This does not limit any rights you may have against KarmaSelo under law.

9. Privacy

Our Privacy Policy explains how personal information is used. You may contact us at sales@karmaselo.com about your information rights.

10. Changes and governing law

We may update these terms for future orders and will display the date of the revision. Changes do not retrospectively remove the rights of customers who have already ordered. These terms are governed by the laws of England and Wales, subject to mandatory protections applying to consumers in Scotland and Northern Ireland.

11. Contact

Email sales@karmaselo.com or telephone +44 7369 229169.